Refund policy

At Chandkali, we specialize in A+ replica clothing inspired by luxury designer fashion. These items are carefully sourced to provide premium quality at an accessible price. However, as replicas, minor variations in embroidery, fabric texture, lace, or finishing compared to original designer wear are normal and do not qualify as defects.

Stitched Dresses

  • All stitched items are non-refundable and non-exchangeable.

  • Once stitched, they cannot be returned or canceled under any circumstances.

 

Unstitched / Ready-to-Wear Items

Returns or exchanges are only accepted if:

  • The wrong product or size was delivered.

  • The item is defective or damaged upon arrival.

To initiate a return:

  1. Contact us within 48 hours of delivery at support@chandkali.com.

  2. Share your order number + clear pictures/video (unboxing preferred).

  3. After approval, return the item within 7 days in its original packaging, unused and with tags attached.

Refunds

Refunds are only issued if:

  • The item is out of stock after purchase.

  • The replacement/exchange is unavailable.

  • The wrong item was sent and cannot be corrected.
  • Order was canceled from our end due to unavoidable reasons

Important:

  • Refunds are processed back to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable, unless the error was from our side.

General Terms

  • Replica Disclaimer: Chandkali does not claim to sell original designer wear. These are replica products and slight variations in color, embroidery, or finishing may occur.

  • Minor size variations (±1 inch) are industry standard and not considered defects.

  • Orders can only be changed (size, item, additions/removals) before dispatch.

  • Final Sale & Custom Orders are strictly non-returnable and non-refundable.

  • Chandkali is not responsible for undelivered returns—please use insured and trackable shipping.

How to Request a Return

When emailing support@chandkali.com, include:

  • Order Number

  • Full Name

  • Contact Details

  • Reason for Return

  • Clear Photos/Videos (mandatory for defective/wrong item claims)

  • Preferred solution (Exchange / Refund / Store Credit)